Help Desk is how staff and students get help from IT support — raise a ticket, track it through to resolution, and find answers in the knowledge base.
Sign in with your CBU staff or student email
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Raise an IT support request and follow it from submission through to resolution.
Response and resolution targets keep IT support accountable, with automatic escalation when a ticket is at risk.
Common answers — Wi-Fi, portal access, lab bookings — published so you do not have to wait on a reply.
Internal notes and assignment keep the support team coordinated on every request.